All individual prices are quoted inclusive of sales tax (VAT) and exclusive of shipping charges. Prices are subject to constant changes, and we reserve the right to modify our prices in compliance with price changes from our suppliers.
PQI-DIRECT.com reserves the right to cancel orders or postpone the time of delivery in the case of significant price changes or delivery failure from our suppliers.
Delivery time set in days means business (working) days. All times of delivery provided by us are to be considered conditional.
Any price changes taking effect after an order is submitted will not be backdated. We take reservation for possible typographical errors and omissions.
Illustrations may vary from the actual item. Information given on pages other than the store (URLs which do not start www.PQI-DIRECT.com/store) may be provided by 3rd parties, and cannot be considered accurate. Email us if you have a question.
Returns Policy and Cancelled Orders
Do not return anything without an RMA (Return Merchandise Authorization) number. We will check the condition and/or test returned item(s) before issuing a refund or replacement. Items returned to us as faulty that are found to be working will be liable for shipping costs back to the customer. We cannot guarantee the integrity of your data during a repair - please remember to backup your system before returning it to us!
Incorrectly ordered or unwanted items may be returned to us for refund, provided we are informed within 7 working days of delivery of the order. Products must be returned in resaleable condition. For products to be in a resaleable condition they must be returned to us unused and unopened, with all items included in the original sale - manuals, cables, disks etc.
We cannot refund the original shipping costs for unwanted items. We reserve the right to charge a restocking fee of €15.00 per item (or 20% of the item value, whichever is the greater) for unwanted items - which must be returned in their original condition.
You may cancel any order before shipping, and we will refund by your original payment method. We reserve the right to deduct any significant costs incurred from the total (i.e. 2% credit card fee or return bank charges).
The following items are non-refundable:
Items that are defaced or physically damaged, opened and used cases, opened software, items that become non-functional due to inappropriate use or virus, items that have the warranty label/mark removed by customer that cannot be verified as our products, retail boxed items returned without the original retail box, manual, driver CD or cables. The shipping costs of returning items to us, unless otherwise agreed by PQI-DIRECT.com.